Privacy Policy

Last updated: 03-July-2025

1. Introduction

Cibus Sapientium Private Limited (“Cibiens”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cibiens.com/ or interact with us through other channels such as QR codes, email, and social media.

2. Information We Collect

We may collect the following types of information:

- Personal Information (such as name, email address, phone number, delivery address)

- Purchase and transaction data

- Communication and feedback (including product reviews and survey responses)

- Technical information such as IP address, browser type, operating system, and interaction with our site

- QR code scans and analytics

3. How We Use Your Information

We use your information to:

- Process orders and deliver products

- Provide customer support and respond to inquiries

- Send updates, promotions, and marketing communications

- Analyse website traffic and user behaviour

- Improve our products, services, and website experience

4. Marketing Communications

By using our services or signing up through our website or QR journeys, you agree to receive marketing communications from us via email, WhatsApp, or SMS. You may opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Analytics & Cookies

We may use tools such as Google Analytics, Meta Pixel, and other similar platforms to analyse user behaviour, improve our services, and personalise your experience. Cookies and similar technologies may be used to collect data automatically. By continuing to browse our website, you consent to our use of cookies.

6. User-Generated Content

By submitting reviews, images, or other content through email, tagging us on social media, or other means, you grant us the right to use such content for promotional and marketing purposes. We may display this content on our website, social media, or other channels without needing additional consent.

7. Sharing of Information

We do not sell your personal information to third parties. We may share your information with trusted partners such as logistics providers, analytics tools, or service providers only to the extent necessary to deliver services and improve your experience.

8. Data Retention

We retain your data only for as long as necessary for the purposes outlined in this policy or as required by law.

9. Data Security

We take appropriate security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal data from children. If you believe your child has provided us with personal information, please contact us immediately.

11. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at sapicares@cibiens.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continued use of our website after changes implies your acceptance of those changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: sapicares@cibiens.com

Customer Care: +91 74002 21382

Registered Office: Shop No 2, Parijas Zenith, 90 Feet Thakurli Road, Dombivali, Kalyan East, Thane - 421301