Privacy Policy

Last updated: 03-July-2025

Heads up: This is the easy-peasy version — no jargon, just the stuff that matters.

If there’s ever a legal tangle or disagreement, the official policy (with all its fancy words) will take charge.

🔗 Need the full lawyer lingo?

Click here to read the full Privacy Policy → https://cibiens.com/pages/legal-privacy-policy

1. What We Collect

When you shop with us or browse our site, we collect just enough info to keep things smooth and snacky:

- Your name, email, phone number, and delivery address

- What you buy, and how often you snack

- Reviews, photos, or feedback you send

- Tech stuff like IP address, browser type, device info, and what pages you visit

- If you visit us via a QR code on our pack—we track that too (because: curiosity)

2. Why We Collect It

We use your data to:

- Deliver your orders fast and correctly

- Improve our products and website

- Send updates, offers, and new launches (only if you’re okay with it)

- Fix bugs and understand what people love or skip

3. How We Use It (And Who Sees It)

Your info stays with us and our trusted partners only.

That includes:

- Delivery companies

- Payment gateways

- Analytics tools like Google Analytics, Meta Pixel, etc.

We don’t sell your data. Period.

4. Marketing, But Only If You’re In

We may send you snack updates or sweet deals via WhatsApp, SMS, or email—but only if you’ve signed up or placed an order.

Opting out is super easy. One click and done. No spam guilt-trips.

5. Cookies (Not the Edible Kind)

We use cookies to make your visit smoother and track what works. Think of them as tiny memory crumbs that help us improve your browsing experience.

You can always block them from your browser settings, but parts of the site might act weird if you do.

6. Kids and Data

Our snacks are for all ages, but our site isn’t meant for kids under 13. If you’re a parent and your kid’s accidentally shared info with us, let us know—we’ll fix it fast.

7. Your Content = Your Call

Tag us in your snack photos? Drop a review on email? We might share that love on our socials or website—with credit, of course.

By sharing, you’re giving us permission to reuse it, but we’ll never twist your words or pretend you said something you didn’t.

8. Keeping It Safe

We do our best to keep your data secure, using industry-standard tools and practices. But no system is 100% hacker-proof.

If anything ever goes wrong, we’ll be transparent and quick to respond.

9. How Long We Keep It

We keep your data only as long as needed—to process orders, send updates, or understand customer trends. Once it’s no longer needed, we clean it out.

10. Your Rights

You can:

- Ask us what data we have on you

- Correct something if it's wrong

- Request deletion of your data

Just drop us a line at sapicares@cibiens.com and we’ll help you out.

11. Changes to This Policy

We might update this page from time to time—like when laws change or we introduce something new.

Check back in now and then to stay updated.

12. The Legal Stuff

This policy is governed by Indian law. Any disputes will be handled in Mumbai courts. But honestly, we hope we never get there.

13. Questions? Compliments? Confused About Cookies?

Talk to us. We’re humans. And we reply.

Email: sapicares@cibiens.com

Customer Care: +91 74002 21382

Registered Office: Shop No 2, Parijas Zenith, 90 Feet Thakurli Road, Dombivali, Kalyan East, Thane - 421301