Terms & Conditions

Last updated: 03-July-2025

1. Eligibility & Acceptance

By using this site, you represent that you are at least the age of majority in your jurisdiction, or that you have given us your consent to allow any minor dependents to use this site under your supervision. If you do not agree to these terms, please do not use our website or purchase our products.

2. Product Information & Disclaimer

We strive to provide accurate information about our products, including ingredients, benefits, and nutritional profiles. However:

- All information is provided for general awareness and not intended to diagnose, treat, cure, or prevent any disease.

- Individual results may vary depending on health conditions, dietary habits, and lifestyle.

- Content accessed through QR codes on packaging is for informational purposes only and does not constitute medical advice or a commercial agreement.

- Our products comply with FSSAI regulations. However, you should consult your doctor before trying new food products, especially if you have allergies or medical conditions.

3. Orders & Payments

All prices on the site are listed in Indian Rupees (INR). By placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing, or suspected fraud.

4. Shipping, Returns & Refunds

Please refer to our Shipping & Returns Policy for detailed terms.

- Products once opened or consumed are not eligible for return or refund unless they are defective or damaged.

- Free samples, influencer hampers, and gifted products are not eligible for return, replacement, or refund under any circumstances.

- We do not guarantee service in areas not covered by our logistics partners.

5. Third-Party Retailers & Partners

We may sell our products through authorised retailers or distributors. We are not responsible for the quality of service or representation by any unauthorised third-party sellers.

6. Intellectual Property

All content on this site—including text, graphics, logos, images, packaging, and product names—is the property of Cibus Sapientium Private Limited and protected under applicable intellectual property laws. You may not copy, distribute, or use any content without our prior written consent.

7. User Conduct

You agree not to use the site for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. You also agree not to violate any laws in your jurisdiction or transmit any malware or harmful code.

8. Privacy

Your submission of personal information through the site is governed by our Privacy Policy available at https://cibiens.com/privacy-policy. By using our site, you consent to the collection and use of your data as described.

9. Marketing Communications

By making a purchase or signing up, you agree to receive updates, offers, and alerts from us via email, SMS, or WhatsApp. You can opt out of non-transactional communications at any time by using the unsubscribe link or contacting us.

10. Analytics & QR Usage

We may use tools such as Google Analytics, Meta Pixel, and other similar platforms to analyse user behaviour, improve our services, and personalise your experience. Visits to our site via QR codes may also be tracked for these purposes.

11. Children’s Usage

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Modifications to Terms

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. It is your responsibility to check this page periodically. Your continued use of the website constitutes acceptance of those changes.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

14. User-Generated Content (UGC)

By submitting content to us—whether through tagging us on social media, emailing reviews or photos, or otherwise—you grant Cibus Sapientium Private Limited the right to use, reproduce, modify, adapt, publish, and display such content for marketing, advertising, and promotional purposes across all media, without the need for additional consent or compensation. This includes, but is not limited to, testimonials, photos, and product usage reviews.

15. Contact Information

Registered Office: Shop No 2, Parijas Zenith, 90 Feet Thakurli Road, Dombivali, Kalyan East, Thane - 421301

Email: sapicares@cibiens.com

Customer Care: +91 74002 21382